1. Coverage

Our warranty applies to all aquarium accessories purchased directly through Varkos.xyz. The warranty covers defects in materials and workmanship under normal use and maintenance conditions for the duration specified for each product. Warranty terms and conditions may vary depending on the manufacturer or product type, so please refer to the specific product page for detailed information.

2. Warranty Duration

The warranty duration for each product may vary. Standard warranties range from 1 to 2 years, with certain products offering extended coverage. Please refer to the product description on our website for specific warranty information for each item.

3. What’s Covered

The warranty covers defects in material and workmanship for products purchased from Varkos.xyz, including but not limited to:

  • Broken or defective parts due to manufacturing errors
  • Malfunctions or failures not caused by misuse or external damage
  • Faulty components or materials that affect the functionality of the product

4. What’s Not Covered

The following issues are not covered under our warranty:

  • Damage caused by misuse: Improper use or installation of products will void the warranty.
  • Normal wear and tear: Products used according to their intended purpose may experience normal wear and tear over time.
  • Accidental damage: Damage caused by accidents, natural disasters, or misuse is not covered.
  • Damage caused by third-party alterations: Any modifications, repairs, or alterations performed by parties other than Varkos.xyz or authorized agents will void the warranty.
  • Shipping costs: Return shipping fees are the responsibility of the customer, unless otherwise specified by Varkos.xyz.

5. How to File a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email at support@varkos.xyz or through our contact page with your order number and a detailed description of the issue.
  2. Provide Proof of Purchase: Please provide a copy of your order receipt or invoice as proof of purchase.
  3. Submit Photos or Videos: In some cases, we may require photos or videos of the defective product to process your claim. This helps us assess the issue more quickly and accurately.
  4. Wait for Approval: Once your claim is received, we will review it and notify you of the next steps. If your claim is approved, we will either repair, replace, or refund the defective item, depending on the circumstances.

6. Repair, Replacement, or Refund

Once your warranty claim is approved, we will take one of the following actions, at our discretion:

  • Repair: If the product is repairable, we will provide you with instructions or arrange for a repair.
  • Replacement: If the product cannot be repaired, we will offer a replacement of the same or similar item, subject to availability.
  • Refund: If a replacement is not available, or if the product is deemed irreparably defective, we may offer a full or partial refund, depending on the situation.

7. How to Return Products for Warranty

If you are instructed to return a product for warranty processing, please:

  • Ensure the product is properly packaged to avoid damage during transit.
  • Include a copy of your original receipt or order confirmation.
  • Send the product to the address provided by our customer service team.

Please note that you are responsible for return shipping unless otherwise specified by Varkos.xyz.

8. Changes to the Warranty Policy

Varkos.xyz reserves the right to update or modify this Warranty Policy at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

9. Customer Support

If you have any questions or need assistance with a warranty claim, please contact our customer service team: